Croxteth Federations - Croxteth Family Matters Project

Latest 8th June. Things are changing fast! Two new websites

More to follow. We are reacting to need and need to focus on quick clear access and support.

Fantastic News We have just received the keys for our new Fresh Produce Centre based in the Liverpool Food Hub (Fruit and Veg Traders Market). This is our next steps project aimed at continuing support but in a new way. Helping hand, empower people to help themselves as we all face new challenges! Much more to follow soon!

Please Note: For this week only for advice please contact 07436077627

We are changing the way we work to adapt to home working and social distancing. We will follow government guidelines and work with our customers, clients and service users over the coming weeks to develop new services and ways of working. 

Our focus will always be on supporting those most in need with a range of support needs led by local people

Karen Campbell- with the support of the Steve Morgan Foundation will now take the role of Chief Operation Officer and will focus her efforts on helping people through this crisis engaging  and redesigning our services along with the Board.

The Big Help Project and the Knowsley Food Bank  - We have teamed up with the Big Help Project to help us design our new way of working . We have already distributed  8 tonnes of food to a central location helping many organisations and volunteers supply food. 

Our very successful food pantry will for the time being,  be a delivery service only to follow social distancing rules. We now have access to two delivery support workers and a new Eco friendly E Bike delivery service who are now out and about getting foods to individuals in need or unable to get out due to self isolation. or hardship.

Advice Services - A different and temporally way of working. We are one of the few advice services that focused in recent times on face to face support such as form filling for benefits support, dept, housing. We are going to have some teething problems whilst we are based at home and change IT systems and telecoms to best support clients. Once again we are teaming up with The Big Help Debt Advice and also other local support agencies 

​Temporally Telephone numbers - Our advisers are working from home and you can contact 

New Website is under construction and will provide all the latest on our service and support

Leah -    07458300139 - Freda - 07458300148

Emails -

We will soon be employing additional staff support More to Follow.

Your Local Shop - Faz, Mossway News Agents - We are working with your local shop to help those in hardship and those who cant get out. We are funding food and fuel through the shop. The aim of this project is to reduce the need for people to travel on public transport or by car at a very difficult time. We have already planned over £1000 worth of food vouchers for those that would have attended or Easter Play scheme. Families will be able to collect food packs from Faz and for those that cant get out we will deliver. We are also supporting a local business. More to follow on this.

Allisons Pharmacy - We are providing  provide details of how to obtain hygiene packs and contents over the next few days.

We are working with local groups to avoid duplication and will update this site later today.

​Liverpool City Council Coronavirus – request support We are registered as a Community Hub
Are you unable to leave home due to coronavirus? Do you need help? The Liverpool Good Neighbour scheme will match volunteers with people in need who don’t have anyone else nearby to help with day-to-day tasks.
The scheme is not designed to replace any social care or NHS services you may receive but it can give you

additional support.

What tasks can I request help with?
You can ask for help with the tasks you cannot do because you cannot leave home, such as shopping or collecting prescriptions.  Or you may like to ask to chat to a volunteer on the phone to break up your day and hear a friendly voice.
How do I request help? You can request help by calling 0151 233 3066. Our lines are open from 8am to 6pm, seven days a week. Alternatively, you can make a request by using online form HERE


Our local advice centre can support you a range of advice and information.

Fantastic News
Our Advice Service has been awarded Advice Quality Standards Award AQS 2

Working  in partnership